General Questions

Why haven't I received my filters？

Sorry for delivery delayed , Please tell me your order number ,I will help you check it . then we will refund or reship asap.

How to place an order?

It is easy to place an order at More Filter

Add the item to your shopping cart

Proceed to check out

Check out with your Paypal or fill in your email and shipping address, then continue to shipping method

Continue to payment method

Complete order

Is my personal information kept secured?

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

How to pay with credit card when the payment failure?

The main problem with credit card payment failure is that your credit card has been frequently refunded.

It is recommended to use PayPal, we have professional customer service to help you complete the order.

The new water filter has less water than the original water filter.

To install the water filter after it is filled with water, and it is normal to filter out 2-4 gallons of water.

What's my order number？

For each order that you place, you receive a unique order number. You can quote the order number for all your purchase-related questions.

You can check your inbox or check to see if the mail is in the trash.

Shipping & Delivery

How long will it take to receive my order?

Generally, it will take 1-2 business days for us to prepare the package.

After that, it will take 3-8 business days for shipping.

My package says delivered, but I didn't receive it.

Sometimes UPS/USPS/FedEx tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it's great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

The logistics showed acceptance, but haven't receive the package.

Please check if your family or neighbors have signed for you, please contact our customer service after you confirmed not been signed.

How do I change the shipping method?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service

Department at support flagn20@gmail.com as early as possible during the order processing stage to indicate your request.

If the package has not been dispatched yet, we will be able to ship to the new address.

However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Can I or my own courier pick up my order from your warehouse?

We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms.

Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

Do you provide combine shipping service?

We are unable to provide combined shipping at this stage.